Frequently Asked Questions

 

SHIPPING - DELIVERY

 

Where does Alpha Life Co. ship?

We ship world wide.

 

How much does shipping cost?

All Domestic U.S. orders are free shipping. All other orders have a flate rate of $30 up to a $200.00 purchase.

Purchases higher than $200.00 will be calculated at check out and added to your total cost.

 

How long will it take to receive my order?

Please allow 2-4 weeks to recieve your item(s). Each item is created custom to orders.

 

PURCHASE – PRICE PAYMENT

 

What forms of payment does Alpha Life Co. accept?

We accept the following charge cards and credit cards: MasterCard®, Visa®, American Express®, and Discover®.

 

Does Alpha Life Co. charge sales tax or other fees?

All orders shipped to the Mass. will be charged State sales tax. Recipients are responsible for all other applicable local taxes and International customs fees that may be levied by their local government agencies.

 

RETURNS – REFUNDS - EXCHANGES

 

What is Alpha Life Co. exchange policy?

 

Since all items are custom made to order, all sales are final. A product ordered on the ThatAlphaLife.com  website cannot be returned for exchange or refund, unless a size is incorrect.

While every effort is taken to try to ensure that the coloring, design and style of the product photographs displayed on the ThatAlphaLife.com website are representative of the original Alpha Life products, variations may occur due to the nature of crafting custom orders using natural leathers, stones and metals. In addition, true color representations may also be affected by technical restrictions of color reproduction on your computer equipment.

 

What is Alpha Life Co. product warranty?

All sales are final through ThatAlphaLife.com. Please refer to our Return/Exchange policy for further deatils.

 

Please Note: Products plated in yellow gold or rose gold can diminish over time.

 

Why doesn't the product I received match the picture on the web site exactly?

While every effort is taken to try to ensure that the coloring, design and style of the product photographs displayed on the ThatAlphaLife.com website, variations may occur due to the nature of crafting custom orders using natural leathers, stones and metals. In addition, true color representations may also be affected by technical restrictions of color reproduction on your computer equipment.